Telangana Chief Minister Orders Grassroots Expansion of Prajavani Grievance Services

Chief Minister A. Revanth Reddy has ordered a comprehensive decentralisation of Telangana's Prajavani grievance redressal programme, bringing services down to revenue divisions and eventually to mandal-level centres across the state.

During a review meeting held at the MCHRD institute on Sunday, Revanth Reddy instructed Chief Secretary K. Ramakrishna Rao and other senior officials to eliminate the need for citizens to journey to Hyderabad or district headquarters to lodge complaints. The expanded network will ensure grievances are addressed at the grassroots level.

The Chief Minister set strict parameters for the programme's functioning, requiring that all complaints be properly registered, monitored through defined timescales, and resolved systematically. Applicants must receive regular updates on their petition status, he stated.

A centralised digital architecture will form the backbone of the revamped system, enabling simultaneous grievance registration, real-time tracking, and resolution across administrative levels. The platform will provide monitoring capabilities at both district and state headquarters, facilitating oversight and coordination.

To strengthen accountability, Revanth Reddy directed the appointment of nodal officers at each administrative tier and the establishment of dedicated Prajavani wings within all state departments and district administrations. An automated escalation mechanism will be introduced to prevent complaints from stalling, pushing unresolved grievances to higher-level authorities automatically. An appeal process may also be incorporated where appropriate.

The Chief Minister emphasised that delays would not be tolerated and that responsibility would be assigned for pending cases. Officials have been instructed to conduct frequent review sessions and utilise digital dashboards to track implementation progress closely.

The Prajavani initiative was instituted on December 8, 2023, coinciding with Revanth Reddy's assumption of office, to enable rapid resolution of public concerns. Currently, the programme operates twice weekly at Praja Bhavan in Hyderabad, where representatives from various departments receive and process petitions. Weekly Prajavani sessions are also held at the district level under the supervision of collectors.

By bringing services closer to citizens through decentralisation, Revanth Reddy stated that pressure on centralised facilities would decrease while accessibility would improve significantly. He contended that robust execution of this expansion would reinforce public confidence in the state's governance structures.