Hyderabad Police Deploy AI Tool to Overcome Language Barriers in Crime Reporting

Hyderabad City Police has rolled out a new artificial intelligence application designed to streamline complaint registration in multiple languages across the city's police stations. Police Commissioner V C Sajjanar unveiled the AI Copywriter app at the TGICCC centre in Banjara Hills on Saturday.

The technology addresses a persistent challenge in policing: residents who are unfamiliar with Telugu or English often encounter significant difficulties when attempting to lodge complaints. Migrant workers and visiting tourists have historically experienced delays in filing formal incident reports, with language gaps sometimes resulting in inaccurate documentation of information.

The AI Copywriter app processes spoken complaints and converts them into written records within seconds, supporting more than 10 Indian languages including Hindi, Tamil, Bengali, and Marathi. Police officials noted that the system will be deployed across more than 80 police stations throughout Hyderabad.

"Language barriers often delayed complaint registration or resulted in incorrect entries," Sajjanar explained, highlighting how the technology instantly recognises speech in a complainant's mother tongue and transforms it into an official document. The application will reduce reliance on translators, a process that previously consumed several hours.

The system automatically records officer details and timestamps in PDF format, strengthening transparency and safeguarding against record tampering. The application can also distinguish between statements from complainants, accused individuals, and witnesses through multi-party labelling. Information updates occur every five seconds during conversations.

Hyderabad City Police developed the application in collaboration with BlueCloud Softech Solutions and intern Pagro Chandu. Sajjanar stated that Hyderabad Police is the first law enforcement department in the country to introduce an AI-based multilingual complaint recording system.

Police officials anticipate the technology will enhance public confidence in police services, particularly among migrant workers, women, and elderly citizens. Accurate documentation of victim statements is expected to strengthen investigations and increase conviction rates while simultaneously reducing administrative burden on police personnel and ensuring consistency in record-keeping across stations.

This initiative builds on Hyderabad Police's broader integration of artificial intelligence into policing operations. The department previously launched the AI-enabled 'C-Mitram' platform for cybercrime complaints and introduced an automated duty allocation system for City Armed Reserve personnel. The force also deployed the 'SOC-Eye' application, which monitors social media content that could threaten public order and identifies posts endangering women and children.